Frequently Asked Questions

To create an account on ProGigFinder:

1. Click on "Sign Up" in the top navigation bar
2. Choose between "Job Seeker" or "Employer" account type
3. Fill in your basic information (name, email, password)
4. Verify your email address through the confirmation link
5. Complete your profile with relevant information

For more detailed instructions, visit our Application Process Guide.

If you've forgotten your password:

1. Click on "Log In" in the top navigation bar
2. Select "Forgot Password?" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Follow the link to create a new password

If you don't receive the email within a few minutes, check your spam folder or contact support.

To delete your ProGigFinder account:

1. Log in to your account
2. Go to your profile settings (click your profile picture in the top right)
3. Scroll to the bottom of the page
4. Click on "Delete Account"
5. Confirm your decision by entering your password

Please note that account deletion is permanent and cannot be undone. All your data will be removed from our system.

To check the status of your job applications:

1. Log in to your job seeker account
2. Navigate to the "My Applications" section from your dashboard
3. View all your applications and their current status

Application statuses include:

• Submitted: Your application has been received
• Under Review: The employer is reviewing your application
• Interview: You've been selected for an interview
• Rejected: Your application was not selected
• Hired: Congratulations! You've been hired for the position

Yes, you can withdraw a job application if you're no longer interested in the position:

1. Log in to your job seeker account
2. Go to "My Applications" from your dashboard
3. Find the application you want to withdraw
4. Click on the "Withdraw Application" button
5. Confirm your decision

Please note that once withdrawn, you cannot reapply for the same position unless the employer reopens the application process.

Feedback on applications varies by employer:

• Some employers provide detailed feedback on why an application was rejected
• Others may only update the status without specific feedback
• For positions with many applicants, personalized feedback may not be provided

If you'd like feedback on your application, you can message the employer directly through our platform, but please understand they may not always be able to respond to every request.

For employer accounts with premium features, we accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfers (for annual subscriptions only)

Job seeker accounts are completely free and do not require any payment information.

To cancel your employer subscription:

1. Log in to your employer account
2. Go to "Billing & Subscription" in your account settings
3. Click on "Cancel Subscription"
4. Follow the prompts to confirm cancellation

Please note:

• You'll continue to have access to premium features until the end of your current billing period
• No refunds are provided for partial months
• You can reactivate your subscription at any time

Invoices and receipts are automatically generated for all payments:

1. Log in to your employer account
2. Go to "Billing & Subscription" in your account settings
3. Select "Payment History"
4. Find the payment you need documentation for
5. Click "Download Invoice" or "Download Receipt"

If you need a specific format or have special requirements for your invoice, please contact our support team.

To get the most out of our search filters:

• Location filters: Use the radius option to include nearby areas
• Salary range: Set realistic minimums based on your experience level
• Job type: Select multiple options (full-time, part-time, contract) to see more opportunities
• Remote options: Choose between fully remote, hybrid, or on-site positions
• Experience level: Match this to your actual experience for better results

Pro tip: Save your common searches to receive notifications when new matching jobs are posted.

To customize your notification preferences:

1. Log in to your account
2. Go to your profile settings
3. Select "Notifications"
4. Toggle on/off different notification types:

• Application updates
• New job matches
• Messages from employers
• Platform announcements
• Email digests (daily/weekly)

You can choose to receive notifications via email, in-app, or both.

When you save jobs for later:

• They're stored in your "Saved Jobs" section accessible from your dashboard
• You'll receive notifications if the job posting is about to expire
• You can organize saved jobs into custom folders (e.g., "Applying This Week", "Dream Jobs")
• Jobs remain saved even after they're no longer active, but are marked as "Expired"

We recommend regularly reviewing your saved jobs and applying to those you're interested in, as many positions fill quickly.