SHOP SUPERVISOR

Job Description

Responsibilities

• Drive and meet sales targets by aggressively building brand awareness, sales drive, and great customer experience.
• Delivers an excellent customer experience at all times, ensuring customer needs are met and exceeded.
• Meets sales goals by training, motivating, mentoring and providing feedback to shop staff.
• Processes customer payments using the shop’s Point of Sale (POS) system. Handles cash register functions and transactions including: sales, correct pricing, and receipting to customers.
• Enforces the use of proper icing techniques throughout the process to maintain the freshness of the fish
• Develops and maintains knowledge of fish products, including new lines and offers, and to share that knowledge with customers and other colleagues in a confident manner.
• Supervises proper handling of fish throughout processing activities to avoid product damage.
• Responsible for all banking functions related to the shop including making bank deposits, filling change requirements.
• Supervises and motivates the shop team to meet sales objectives by training and mentoring staff.
• Contributes business strategies to attract new customers, expand shop traffic, and enhance profitability.
• Ensures compliance with the quality, housekeeping, and food safety management systems
• Develop productive and long-term relationships with customers.
• Performs administrative tasks to support the smooth operation of all shop operations, including the timely submission of all personnel paperwork, preparing and submitting reports.
• Performs quality assurance of fish on a regular basis and ensure proper handling, storage, processing and packing.
• Ensures customer complaints are followed up and that satisfactory solutions are obtained for both the customer and Yalelo.
• Proactively develops and improves processes to service customers.
• Ensure strict compliance with health and safety regulations.
• Build sustainable relationships of trust through open and interactive communication with customers
• Bears responsibility for the safe keeping of company assets.
• Prepare detailed reports on buying trends, customer requirements, and sales.
• Ensure inventory levels are maintained and places new orders.
• Ensuring that the highest standards of health and safety are considered as a priority throughout all operations in the shop.
• Ensures the shop meets compliance standards with statutory regulations and government policies.
• Conducts regular inspection of premises and equipment like fridges, POS, Generators to ensure safety and functionality.