UX Researcher

Job Description

Requirements

• Qualifications:
• 2–3 years of experience in UX research, market research, or a similar field where you've had to understand human behaviour.
• A solid grasp of basic research methods (you know the difference between a survey and a deep-dive interview).
• Comfortable using digital tools and keen to master new ones (like Maze, Typeform, or Google Forms).
• Strong analytical thinking—you enjoy connecting the dots and finding patterns in information.
• Preferred qualifications:
• An interest in fintech and how digital products are changing lives in Africa.
• Previous experience in a startup or fast-paced environment.
• A background in social sciences, psychology, or design.
• About you:
• You have a strong desire for mastery and aren't afraid to ask "why" until you truly understand.
• You look at problems from different angles and enjoy thinking of creative ways to get answers.
• You are approachable and friendly. You know how to make research participants feel at ease so they speak their truth.
• You take pride in being factual and organised. You ensure your notes are accurate and your data is clean.
• You’re excited about the Nigerian market and want to discover the unique ways our users interact with money..
• What success looks like:
• Research projects run smoothly because the logistics and participant recruitment are handled proactively.
• You become proficient in conducting foundational research sessions independently within your first 6 months.
• The research repository is kept up-to-date, making it a "source of truth" for the product team.
• Stakeholders consistently praise the clarity and helpfulness of the research documentation you assist with.
• Our hiring process:
• Resume review: We look for strong experience that showcases your research process, methodologies, and impact.
• Technical interview with a senior researcher: Deep dive into your experience, approach, and alignment with our mission.
• Case study presentation: Present a research project to a panel, demonstrating your problem-solving, research craft, and strategic thinking.
• Executive interview: Discussion with senior leadership about your growth potential, influence, and ability to drive user and business success.