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Account Manager | Account Management | Ogilvy Africa
Scangroup (WPP)
Posted 4 months agoKenya
Location
Kenya
Job Type
Full-time
Experience
Senior
Category
Operations
Job Description
The Account Manager is the growth orchestrator and operational integrator for assigned client portfolios in a digital first, AI-enabled environment. Beyond traditional project delivery, the role translates business challenges into data-informed, platform-ready briefs; integrates AI tools to improve efficiency and effectiveness; ensures seamless omni-channel execution across paid, owned, earned and shared media; maintains commercial rigor through automated and real-time tracking; and protects both creative excellence and measurable business outcomes. As the day-to-day lead for assigned client projects, the Account Manager translates client needs into clear briefs, orchestrates internal teams (Creative, Strategy, Production, Technology, PR/Influence and Media/Performance as applicable), and ensures work is delivered on time, on brand, and within agreed scope and budget. The role owns weekly account running (status management, quality control, approvals, estimates, POs, invoicing and WIP accuracy), supports the Account Director (AD)/Deputy Managing Partner (DMP) on broader relationship matters, and escalates risks early to protect the work and client relationship.
Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB InBev, Airtel, Africa CDC, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Total, UNICEF, Unilever, and WWF amongst others.
Ogilvy has a distinctive positioning and proposition that is key for current times, when clients desire a partner to help them realize their growth ambitions or to get back to growth. Simply put our ambition is to be, “The Best Platform and Partner for Growth on the Planet.”
This proposition is anchored on true shared value, what our world needs now, creating human(societal) value; employee value and commercial value. This proposition cuts across our key mega-businesses ABC (Advertising, Branding and Content), Experience (including CRM and e-commerce), PR & Influence and Media (focussed on performance marketing).
In addition, we’ve created proprietary marketing products in areas such as real-time marketing, social intelligence, performance marketing, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients
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Requirements
- 3–5 years’ experience in an integrated or digital agency environment.
- Proven experience managing digital-first campaigns end-to-end.
- Exposure to performance marketing and/or CRM campaigns.
- Digital Ecosystem Fluency
- Strong understanding of paid, owned and earned media.
- Knowledge of platform requirements/specifications and digital content formats.
- Basic SEO/SEM awareness.
- Understanding of influencer and social media ecosystems.
- AI & Technology Literacy
- Comfort using AI productivity tools.
- Familiarity with MarTech ecosystems and digital delivery workflows.
- Understanding of automation concepts and how they support scale and efficiency.
- Ability to read dashboards and performance reports.
- Ability to translate insights into clear recommendations and next steps.
- Commercial Acumen
- Scope control and awareness of delivery profitability.
- Forecast awareness; understanding of revenue and margin fundamentals.
- Leadership & Communication
- Strong written and verbal communication skills.
- Confident presenter with the ability to simplify complexity.
- Ability to manage pressure, priorities effectively and maintain quality.
- Performance Indicators (Modern Metrics)
- On-time, on-budget delivery.
- Client satisfaction/NPS.
- Reduced scope creep incidents.
- Contribution to upsell/cross-sell opportunities.
- Measurable campaign effectiveness.
- Adoption of AI/automation tools that deliver efficiency gains.
- Quality of reporting and post-campaign learning.
Responsibilities
- AI-Enabled Briefing & Creative Integration
- Project & Performance Management