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Account Manager - Partner Partnerships
MTN South Africa
Posted 4 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Sales & Business Development
Job Description
Account Manager - Partnerships role supporting the Sales Manager with implementation and management of operational and promotional plans within assigned accounts. Ensures effective delivery and support of strategy and macro-plans as defined by the Key Account Manager. Operating in a fast-moving telecommunications industry with constantly changing business requirements, highly competitive market dynamics, and a total customer experience focus for the MTN brand.
Carry out commercial relationship obligations within allocated portfolio of accounts after commercial agreements are concluded.
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Requirements
- Minimum of 3 year Degree or Diploma in Commerce (Sales, Financial, Marketing, or Communication) or related field.
- At least 3 years of experience in the telecoms industry.
- Experience in Account Management is essential, preferably in a fast moving industry.
- ICT Experience (GSM) is preferable.
- Minimum of 3 years experience in area of specialisation with experience in supervising others.
- Experience working in a medium organization.
- Products and Services training.
- Telecommunications and GSM technology knowledge.
- Contract appreciation and business-related courses.
Responsibilities
- Recommend ways to exploit new opportunities to grow the business further.
- Assist with management and maintenance of account and promotional plans for assigned portfolio of accounts.
- Manage one or more allocated accounts in line with regional/channel strategy and macro-plans.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives.
- Increase MTN brand presence continuously within the allocated portfolio of accounts.
- Provide input into forecasting of acquisition numbers, retention numbers and stock required.
- Liaise with relevant areas to ensure delivery of SLA for assigned portfolio of accounts.
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and create new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLAs.
- Maintain quality standards that enhance customer experience and cost efficiency.
- Prepare reports on account performance as required.
- Provide input into operational and promotional planning to ensure revenue growth within allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on opportunities for further development.
- Maintain thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
How to Apply
Apply via the MTN careers portal before 25 March 2026.
