Account Manager - SME

Job Description

Requirements

• At least 3 years of experience in the telecoms industry.
• Experience in Account Management is essential, preferably in fast moving industry.
• ICT/GSM experience is preferable.
• Minimum of 3 years experience in area of specialisation with experience in supervising others.
• Strong planning, analytical, negotiation and communication skills.
• Business acumen and project management skills.

Responsibilities

• Monitor growth opportunities through competitor activity scanning and feedback to business.
• Recommend ways to exploit new opportunities to grow the business.
• Carry out commercial relationship obligations within allocated portfolio of accounts.
• Assist with the management and maintenance of account and promotional plans.
• Provide assistance with the end-to-end management of sub-portions of accounts.
• Manage one or more allocated accounts in line with regional/channel strategy and macro-plans.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives.
• Increase MTN's brand presence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts.
• Provide regular feedback on competitive threats to MTN business.
• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams.
• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager. The role operates in a fast-moving telecommunications industry with constantly changing business requirements and technologies.
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Maintain thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.