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Administrator

Takealot

Posted 5 months agoCape Town, South Africa

Location

Cape Town, South Africa

Job Type

Full-time

Experience

Mid-Level

Category

Operations

Job Description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Administrator to join our team in Cape Town Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. This position reports to the :Business Development Manager Ensure all new sellers and suppliers are effectively onboarded onto the booking portal with complete and accurate information Must be able to think outside of the box and be proactive in your approach to your responsibilities A Solutions-oriented and attention to detail – qualitatively (written SOPs and email structure) and quantitatively (charts and tables) Versatile and with an appetite to learn from the experience of others and independently through experimentation and research Ability to handle multiple competing priorities in a fast- paced environment, but also maintain a focus on ranked priorities with the highest strategic impact Purpose-driven impact: Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement Inclusive culture: Your unique perspective drives extraordinary results At TFS, your growth is our growth.
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Requirements

  • Matric 1 -2 years
  • Attributes required : Exceptional organizational and compliance and administrative skills
  • Have a keen eye and attention to detail
  • Must be able to work under pressure and high workloads from time to time
  • Must be knowledgeable on
  • Excel,
  • PowerPoint, and
  • Google
  • Workspace

Responsibilities

  • Onboard new merchants (Sellers and
  • Suppliers) onto the booking portal
  • Data capturing
  • Any ad hoc reporting required for the business
  • General administration duties
  • Training
  • Support
  • Tracking and
  • Escalation
  • Accurate
  • Merchant
  • Onboarding
  • Deliver monthly/weekly onboarding status updates
  • Maintain error-free records of sellers
  • Deliver regular updates to ensure information is always current
  • Timely and
  • Reporting
  • Efficient
  • Response to
  • Customer
  • Issues
  • Ensure all customer service tickets are allocated and processed within SLA timelines
  • Track and report unresolved issues requiring escalation
  • Document and
  • Workflow
  • Management
  • Improved
  • Communication with
  • Sellers
  • Respond to queries from merchants related to onboarding, bookings, and portal usage promptly
  • Circulate onboarding guides and FAQs to minimize seller challenges
  • Adherence to
  • Deadlines
  • Ensure all assigned administrative duties are completed on time and meet expectations
  • Monitor internal workflows and suggest process adjustments to improve efficiency in administrative operations
  • Coordination
  • Across
  • Teams

Benefits

  • You'll be joining a team powered by Takealot Group's core values.
  • A culture that celebrates individual uniqueness while championing the strength of togetherness.
  • Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.