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W
Agent Operations Territory Lead
Wave
Posted 3 months agoNiamey, Niger
Location
Niamey, Niger
Job Type
Full-time
Experience
Mid-Level
Category
Operations & Management
Job Description
Wave is hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities across Niger. You will represent Wave, oversee distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services. Wave is the largest financial institution in Senegal with over 7 million users across 9 countries in Africa.
Guarantee the agent network is fully trained on applications, contract contents before signing, rebalancing options, and fraud management.
Identify underperforming agents, close accounts, recover Wave items and equipment, and ensure branding materials are removed.
At least 2 years of relevant work experience managing an agent network in Niger, including a minimum of 1 year managing field-based teams.
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Requirements
- Fluent in French with a good command of the local language.
- Located or willing to relocate to: Tahoua, Arlit, Dogondoutchi, or Maradi.
- Bachelor's degree in Sales, Marketing, or equivalent.
- Work authorization in Niger required.
- Strong leadership and people management skills.
- Energized by field work.
- Attention to detail.
- Clear and proactive communication.
- Tech-savvy and comfortable with Excel.
Responsibilities
- Manage agent recruitment by leading a team of agent openers who recruit and train agents within your territory.
- Ensure agent quality and compliance with legal and policy requirements.
- Collaborate with the BTL team for a well-branded and equipped agent network.
- Collaborate with the agent liquidity team to monitor cash and float availability at agent locations.
- Manage risk through routine visits to report emerging issues and assess agent performance.
- Serve as the primary contact for all agency networks acquiring Wave products within your territory.
- Champion excellent customer service among distributors and agents.
How to Apply
Fill out the application form on Wave's careers page and upload a resume in English plus a cover letter describing your interest in Wave and the role.
