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Alumni Relationship Manager: Casablanca
ALX Africa
Posted 3 months agoCasablanca
Location
Casablanca
Job Type
Full-time
Experience
Senior
Category
Other
Job Description
Do you enjoy building meaningful relationships and understanding people’s journeys beyond surface-level interactions?
Are you able to turn conversations into insights, and insights into opportunities that create value for a broader community?
Do you believe that stories of impact can inspire others and strengthen a community when properly identified and shared?
We’re looking for a Relationship Manager to serve as the primary point of contact for our alumni community, while playing a key role in identifying success stories, activating alumni engagement, and strengthening the overall impact of the ALX ecosystem.
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.
With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.
Providing young professionals with access to the most in-demand tech skills that will power the future.
Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey.
347k+ graduates since 2020
257k youth in work
31k youth starting own ventures
60k youth in jobs created by entrepreneurs
Visit our website www.alxafrica.com to learn more about our digital revolution.
As a Relationship Manager, you will be the primary point of contact for alumni in Morocco, ensuring they feel supported, heard, and connected throughout their professional journey.
Beyond maintaining relationships, this role plays a critical part in identifying, capturing, and elevating alumni success stories, helping showcase the real impact of AL
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Requirements
- Essential Skills & Experience:
- Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field
- Fluency in English and French (written and spoken) is mandatory
- Strong communication and interpersonal skills, with the ability to build trust and engage diverse audiences
- Excellent organisational skills and ability to manage multiple priorities with consistency and attention to detail
- Experience using CRM tools (e.g. HubSpot) and digital communication platforms (WhatsApp, Slack, Zoom, etc.)
- Strong discipline in follow-up and ability to maintain consistent engagement over time
- Ability to support alumni in their employability journey (job-readiness, re-engagement, opportunity identification)
- Ability to engage effectively across diverse cultural contexts and coordinate with cross-functional teams
- Person Specification/Attributes:
- We believe the right mindset is just as important as the right skills. We look for team members who embody our values:
- Courage: Willing to challenge norms and drive bold ideas forward.
- Humility: Open to feedback, always learning, and focused on serving others.
- Adventure: Motivated by ambitious goals and inspired by the unknown.
- Initiative: Takes ownership, moves fast, and finds solutions independently.
- Resilience: Recovers from setbacks, adapts quickly, and never gives up.
- Additionally, this role requires:
- Strong storytelling sensitivity (ability to identify what makes a story impactful)
- Ability to translate conversations into actionable insights
- Proactive approach to community activation
- Strong attention to detail in tracking and follow-up
- Ability to balance human interaction with structured execution
Responsibilities
- Alumni Relationship Management:
- Serve as the main point of contact for alumni in your assigned region
- Conduct regular one-on-one calls and group interactions with alumni
- Understand alumni journeys, challenges, and career progress
- Provide guidance, support, and relevant opportunities
- Impact Story Identification & Amplification:
- Identify high-impact alumni stories through conversations and interactions
- Capture key insights that reflect the value and impact of ALX programs
- Flag relevant profiles and stories to internal teams (Marketing, Community, etc.)
- Contribute to building a pipeline of impactful alumni stories
- Ensure that alumni journeys are recognized and leveraged to inspire future learners
- Alumni Activation & Community Contribution:
- Encourage alumni to contribute to the community (events, talks, mentorship, initiatives)
- Identify and engage high-potential alumni who can play an active role in the ecosystem
- Support the development of alumni-led initiatives
- Facilitate connections between alumni and current learners
- Insights, Feedback & Continuous Improvement:
- Collect structured feedback from alumni interactions
- Identify trends, challenges, and opportunities
- Share insights with internal teams to improve programs and learner experience
- Contribute to continuous improvement of alumni engagement strategies
- CRM & Data Management:
- Maintain accurate and up-to-date records of alumni interactions
- Track career progress, engagement levels, and key updates
- Ensure high-quality data management within CRM systems
- Cross-functional Collaboration:
- Collaborate with Community, Marketing, and Program teams
- Support initiatives related to engagement, storytelling, and activation
- Contribute to a consistent and high-quality alumni experience
