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Analyst - Subscriber Registration.Customer Operations

MTN

Posted 4 months agoKampala, Uganda

Location

Kampala, Uganda

Job Type

Full-time

Experience

Mid-Level

Category

Telecommunications

Job Description

Data Analysis – Compile compliance reports informing conclusions and supporting decision-making when it comes to SIM registration compliance Dashboard Development - Develop and deploy in-house compliance dashboards to manage individual and corporate registrations Bachelor’s degree in any business-related course such as Statistics, Economics, Commerce and IT relating to development of applications Strong communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others and gains understanding with all stakeholders At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our
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Requirements

  • 2 to 3 years’ experience in business analytics and reporting in telecom
  • Experience in data visualization, dashboarding
  • Attention to detail and accuracy of reports
  • Professional, with high degree of data confidentiality
  • Environment scanning skills and innovative - to set for new ideas, trends and principles
  • Relationship management, influencing skills
  • Strong can-do attitude combined with ability to use minimum resources to get maximum outputs
  • Systems thinking- understanding the “Big picture”
  • Time management, specifically the ability to prioritize and to meet deadlines
  • Flexibility-the ability to adapt and change in the internal culture
  • An interest in international business, economic and political events

Responsibilities

  • Performance management dashboards for SSO's and SIM registration eye-balling Agents
  • Alignment of exceptions in KYC database to accurately represent MTN's compliance position
  • Out-of-trend exceptional reports
  • Adhoc support for data required from time to time to aid risk and compliance operations
  • Support in the daily processes and tasks for KYC Back office
  • Provide Errant Agent reports, to enable the business enforce SIM Selling Agent compliance
  • Investigate and troubleshoot any exceptions flagged by I.T and/or internal risk and compliance functions
  • And any other duties that will be assigned from time to time within the reporting structure.
  • Facilitate accurate SIM registration and KYC reporting for management tracking purposes - SIM selling Agents, back-office verification Agents and Trade partner dashboards showing output and trends
  • Ensure KYC SIM registration compliance rate of 99.9% by providing periodic reports on any exceptions and ensuring they're managed
  • Facilitate automated reporting to aid operational efficiency (Daily, Hourly and monthly dashboards) to improve TAT and deliver self-serve
  • Work with cross-functional business units to build new report requirements and implement them.
  • Develop automated dashboards that support self-serve on reporting and tracking the required deliverables.
  • Update, maintain and ensure availability of applications/dashboards with the respective databases that support fraud management.
  • Perform regular and adhoc analysis of SIM registration data to detect exceptions, abnormal trends and possible fraudulent behaviour.

Benefits

  • We at MTN Uganda are a purpose and value-led organization!

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