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Applications Support Engineer
Equity Bank
Posted 3 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Deadline
April 11, 2026
Category
Technology
Job Description
Equity Bank is one of the largest financial institutions in East and Central Africa, operating across seven countries. This role sits within the technology operations team, providing critical functional and technical support for payment systems, core banking, digital channels, and value-added services across the Group.
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Requirements
- Minimum 3 years of experience in application support in financial services, banking, or insurance
- Degree in Computer Science, Information Technology, Software Engineering, or a related field
- Proficiency in programming languages such as Java, Python, and SQL
- Experience with operating systems (Linux and Windows) and database management
- Knowledge of payment systems, clearing and settlement processes is an advantage
- ITIL certification or knowledge of ITSM frameworks is an advantage
- Project management certifications (PMP, Agile) are an added advantage
- Understanding of cybersecurity best practices and regulatory compliance
- Strong problem-solving and analytical skills
- Excellent interpersonal and communication skills for cross-functional collaboration
Responsibilities
- Continuously monitor the performance and availability of banking applications including core banking, payment systems, and digital channels
- Quickly identify, diagnose, and resolve application issues to minimize impact on business operations
- Provide level 2 support to business users across the Group
- Serve as subject matter expert supporting value-added services and project implementation
- Coordinate application updates, patches, and new releases to minimize disruption to operations
- Analyze application performance metrics and implement improvements to enhance speed and reliability
- Ensure application support activities comply with security standards and regulatory requirements
- Participate in development and testing of disaster recovery and business continuity plans
- Collaborate with vendors and third-party service providers to resolve complex issues and manage SLAs
- Assist in integrating various business applications to ensure seamless data flow
