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P
APPLICATIONS SUPPORT OFFICER
Pearl Bank Uganda
Posted TodayUganda
Location
Uganda
Job Type
Full-time
Experience
mid
Deadline
October 2, 2026
Category
Other
Job Description
The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the business applications space.
The incumbent will ensure platforms’ uptime and service
availability, attend to customer trouble tickets escalated from front-end teams within SLA, and ensure efficient operations and maintenance of the business applications.
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Requirements
- Bachelors in IT, Computer Science or Business, Software
- Engineering, Electrical Engineering, Telecommunications
- Engineering, and related fields.
- Certification in an IT related course is of added advantage.
- Practical training in IT-related short courses.
- A minimum of 2 years’ experience in IT department in a busy organization.
- Advanced knowledge in dockerization and containerization.
- Advanced knowledge in Unix/Linux operating systems.
- In depth experience in SQL, and DBMs (Oracle, SQL Server,
- PostgreSQL, MySQL).
- In depth experience in Windows Operating systems
- Programming experience (Python, C#, PHP, JS, Java etc.).
- Ability to troubleshoot and solve user problems.
- Scripting knowledge.
Responsibilities
- Monitor IT applications’ uptime and performance through
- monitoring tools, alerts, dashboards, etc.
- Analyze and resolve application-related issues which have been escalated from the bank Level 2 support team during operations and maintain proper documentation/logs for the resolution
- provided.
- Coordinate with application vendor support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
- Own all application-related calls, problems, and incidents
- assigned in the IT service desk system; carry out problem
- investigation and analysis, follow up with the respective teams, and update the status with issue resolution for closure.
- Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the Information Technology team to develop detailed technical requirements and resulting specifications.
- Maintain banking systems performance by performing proactive system capacity and availability monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to the vendor.
How to Apply
Online applications addressed to Chief People & Strategy Officer, Pearl Bank Uganda. Send application to [email protected] with job title as subject. Closing Date: Friday 02nd October 2026 at 5:00pm. Only shortlisted candidates will be contacted.
