Associate Onboarding & Training - Local Shops

ROLE SUMMARY Responsible for the day-to-day activities and supporting the local Operations lead in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked. WHAT’S ON YOUR PLATE? Actioning vendor changes i.e. opening hours, contact numbers, assortment. Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc.). Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices. Regularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager. Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation and vendor compliance. Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately. Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed. Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate.