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Associate – Product Operations
Beacon Power Services
Posted 4 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Entry-Level
Category
Operations & Management
Job Description
Role
Snapshot
Location: Lagos,
Lagos
State,
NigeriaDepartment: OPS – OperationsUnit: POP – Product
OperationsReports to: Senior
Manager – Product
OperationsWork arrangement: Hybrid (2 days in the office, 3 days remote) - However, the role requires frequent meetings with clients and regular work from their premises.
Our
Mission
We are a technology company that provides electrical grid management software and related network analytics solutions for utilities across
Africa.
Beacon
Power
Services was founded with a bold mission to expand access to reliable electricity for over 400 million people living in
Africa's cities and a vision to lead
Africa's power sector through data and innovation.
How
You'll
Make an
Impact
We are looking for a client-facing and operationally driven
Associate – Product
Operations to support the successful deployment and adoption of our products across our clients.
Acting as a trusted operational partner to our clients, you will help ensure they can effectively use our solutions and derive maximum value from them.
In this role, you will operate at the intersection of
Product,
Operations, and
Commercial, supporting onboarding, coordinating operational matters, and translating client feedback into actionable insights for our internal teams.
You will play a key role in ensuring smooth platform adoption, maintaining strong client relationships during early and full deployment phases, and strengthening feedback loops that continuously improve how our products perform in real operational environments.
Solid understanding of product development processes, including user feedback loops, requirements gathering, and product iteration
Ability to collect, structure, and analyze both quantitative and qualitative product data to generate actionable insights
Excellent verbal, written, and presentation communication skills, with the ability to explain technical concepts clearly to diverse audiences
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Requirements
- Degree in Business, Engineering, or related field
- 2+ years of operational or project management experience
- Strong organisational and multitasking abilities
- Excellent communication and stakeholder management skills
- Data-driven mindset with experience tracking operational KPIs
Responsibilities
- What
- You'll
- Do Client
- Onboarding & Platform
- Enablement
- Coordinate with
- Product and
- Commercial teams to align onboarding plans with client timelines and expectations
- Develop and maintain training materials and onboarding documentation
- Client
- Support & Operational
- Coordination
- Serve as a primary operational point of contact for clients using the platform
- Provide centralized back-office support for operational and platform-related issues
- Product,
- Engineering, and
- Operations teams to resolve issues and ensure timely follow-up
- Product
- Feedback & Operational
- Improvement
- Collect and structure client feedback and operational insights related to platform usage
- Work closely with
- Product teams to communicate user needs and improvement opportunities
- We're
- Looking
- For
- Professional & Technical
- Strengths
- Experience in
- Operations,
- Management,
- Technical
- Account
- Management, or a closely related role
- Experience working with product management and collaboration tools such as JIRA or similar platforms
- Leadership & Interpersonal
- Ability to collaborate with multicultural and geographically distributed teams
- High degree of autonomy and accountability, comfortable operating independently and as part of a team
- Strong organizational skills with a practical and structured approach to improving process
- Support the onboarding of clients by coordinating setup, identifying key stakeholders, and delivering structured platform training
- Contribute to the development and documentation of operational procedures, SOPs, and workflows to ensure consistent service delivery
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Professional learning and development opportunities
- Collaborative and inclusive work culture
- Impact-driven work contributing to Africa's development
How to Apply
Apply directly via the Beacon Power Services careers portal.
