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Biashara Banking Quality Manager
Equity Bank Kenya
Posted 6 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Entry-Level
Category
Software Engineering
Job Description
Reporting to the Segment Head Biashara Banking, the Quality Management Role will be based at the Head Office. The role is responsible for overseeing the Micro business growth in line with BIMS as per the bank strategy and to oversee the growth of a high quality asset portfolio. The position ensures 100% compliance to Bank Policies and Procedures and provides leadership by ensuring total team engagement in the Sector.
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Requirements
- Bachelor's Degree from a recognized University
- 8+ years work experience in credit
- Excellent understanding of micro finance industry practices
- Exhibits an exceptional degree of creativity and resourcefulness
- Guides and transfers knowledge to his/her team
- Excellent business relationship management skills and business closure techniques
- IT/Statistics Background an added advantage
- Mature Personality
- Excellent interpersonal skills and demonstrated conflicts resolution skills
- Strong training/coaching skills
- Strong communication, presentation, and negotiation skills
- Team player
- Strong analytical skills and problem solving skills
- Individual Leadership skills, Excellent Planning and organizing skills
- Good knowledge of Microsoft office suite
Responsibilities
- Quality Management of Biashara Banking Portfolio
- Overseeing the Micro business growth in line with BIMSI as per the bank strategy
- Maintains the sector Par as per the set targets
- Ensure 100% compliance to the bank policies and procedures
- Contributes to the formulation of the Sector's strategy and ensures full implementation
- Stakeholder Management
- Build strong relationships with key stakeholders, including risk management, operations, and technology teams
- Follow up on disposal of assets and ensure facilities under litigation are followed up and closed
- Provide regular updates on Biashara banking product quality performance, roadmap, and strategic initiatives
- Risk Management and Compliance
- Collaborate with risk management and compliance teams to ensure Biashara banking sector products comply with regulatory guidelines
- Monitor and mitigate all related risks, including credit risk, operational risk, and fraud risk
- Performance Management
- Build and develop a high performance culture amongst the team members
- Provide leadership and ensure total team engagement
- Measure and evaluate staff performance against key performance indicators
- Customer Service
- Ensure high standard of customer service
- Create and maintain lasting business relationships and partnerships with both new and existing clients
- Mentorship and Coaching
- Ensure continuous training, mentorship, and capacity building for all team members
