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Client Liaison Officer
South African Reserve Bank
Posted 5 months agoPretoria, South Africa
Location
Pretoria, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Customer Service
Job Description
The South African Reserve Bank (SARB) is recruiting three Client Liaison Officers to provide high-quality banking service support and customer relationship management within the Financial Services Division. The role involves onboarding banking customers, managing client communications and ensuring service excellence across SARB banking platforms.
Proactively broaden own knowledge of the payments and service management area, including technological advancements, displaying a willingness to make improvements in own work.
At least a National Diploma or Advanced Certificate (NQF 6) in Accounting or Business Administration, or equivalent qualification in a related field.
Knowledge in: industry, organisational and business awareness; quality assurance; service management; service delivery; financial accounting; financial reconciliation; function-specific information systems; finance-related legislation and governance, risk and compliance.
Skills: verbal and written communication; drive for results; learning focus; service and stakeholder focus; teamwork; analysis and problem-solving.
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Requirements
- At least 2-4 years' experience in a customer-facing banking environment.
- Bachelor's degree (NQF 7) in Accounting or Financial Accounting advantageous.
Responsibilities
- Source, record, store and publish up-to-date information related to the banking service offering.
- Build strong customer relations and be responsive to customers' needs and concerns for an enhanced service offering.
- Facilitate client engagements for any new initiative which affects customers.
- Compile and analyse information related to customer interactions, and provide insights to relevant stakeholders to facilitate decision-making.
- Onboard and train new banking customers in a seamless and efficient manner, including training on the relevant SARB platforms.
- Attend to all customer communication (requests, queries etc.) via various communication channels to ensure that customer needs are met timeously.
- Perform work independently but within established practices as well as given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines.
- Create and maintain consistent and up-to-date customer information that meets the legislative, quality and security requirements of the SARB.
How to Apply
Apply online via the South African Reserve Bank careers portal.
