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M
Customer Care Executive
M-KOPA
Posted 5 months agoAccra, Ghana
Location
Accra, Ghana
Job Type
Full-time
Experience
Entry-Level
Category
Customer Service
Job Description
M-KOPA is looking for a Customer Care Executive to join their Customer Care department in Ghana. You will efficiently manage and respond to all customer inquiries received via phone, providing comprehensive support regarding M-KOPA customer accounts and products, to achieve overall positive customer satisfaction through first-call resolution. This is a hybrid role in Ghana reporting to the Customer Care Team Leader.
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Requirements
- At least 6 months of experience in a similar customer care or customer service role
- Passion for resolving difficult customer issues
- Competency in using Microsoft Office
- Excellent verbal communication skills
- Ability to maintain accurate records and documentation
- Team player with ability to take direction from supervisors
- Patient and empathetic approach to customer interactions
Responsibilities
- Receive and manage all customer inquiries via phone, ensuring prompt and satisfactory responses
- Address customer issues or queries with the ability to escalate matters when necessary
- Maintain accurate records of all customer interactions
- Educate customers on relevant M-KOPA products and processes
- Empower customers to utilise M-KOPA offerings effectively
- Provide additional support as directed by the Customer Care Team Leader or Manager
- Contribute to overall efficiency and effectiveness of customer care services
- Achieve first-call resolution targets and overall positive customer satisfaction
Benefits
- Hybrid work arrangement in Ghana
- Career development programs and on-the-job training
- Family-friendly policies and well-being support
- Work at one of Africa's fastest growing companies (Financial Times 2022–2025)
- TIME100 Most Influential Companies 2023 and 2024
How to Apply
Apply through the M-KOPA careers portal.
