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Customer Experience Lead
PalmPay
Posted 4 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Senior
Category
Operations
Job Description
PalmPay is a leading company operating across Africa.
We are seeking a talented Customer Experience Lead to join our team in Lagos, Nigeria. You will play a key role in driving PalmPay's mission forward across Africa.
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Requirements
- Degree in Business, Engineering, or related field
- 2+ years of operational or project management experience
- Strong organisational and multitasking abilities
- Excellent communication and stakeholder management skills
- Data-driven mindset with experience tracking operational KPIs
Responsibilities
- Oversee day-to-day operational workflows and processes
- Identify inefficiencies and implement continuous improvement initiatives
- Monitor KPIs, prepare operational reports for management
- Coordinate across teams to ensure smooth execution
- Manage budgets, vendors, and operational resources
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Professional learning and development opportunities
- Collaborative and inclusive work culture
- Impact-driven work contributing to Africa's development
How to Apply
Apply directly via the PalmPay careers portal.
