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Customer Experience Manager, Kenya
Sun King
Posted 5 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Category
Operations & Management
Job Description
Sun King (formerly Greenlight Planet) is the world's largest solar energy company for off-grid homes, serving over 82 million customers across Africa and Asia. Sun King designs, distributes, and finances affordable solar products using a pay-as-you-go model.
We are seeking a talented Customer Experience Manager, Kenya to join our team in Nairobi, Kenya. You will play a key role in driving Sun King's mission forward across Africa.
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Requirements
- Degree in Business, Engineering, or related field
- 2+ years of operational or project management experience
- Strong organisational and multitasking abilities
- Excellent communication and stakeholder management skills
- Data-driven mindset with experience tracking operational KPIs
Responsibilities
- Oversee day-to-day operational workflows and processes
- Identify inefficiencies and implement continuous improvement initiatives
- Monitor KPIs, prepare operational reports for management
- Coordinate across teams to ensure smooth execution
- Manage budgets, vendors, and operational resources
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Professional learning and development opportunities
- Collaborative and inclusive work culture
- Impact-driven work contributing to Africa's development
How to Apply
Apply directly via the Sun King careers portal.
