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Customer Success - Email Support
Moniepoint
Posted 4 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Entry-Level
Category
Customer Service
Job Description
Who we are
Moniepoint is a financial technology company digitising
Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Curious about what makes
Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
Job
Purpose
As Customer
Success—Email
Support, you will assist
Moniepoint customers via email.
Some of the key responsibilities for this role include developing customer relationships, solving customer issues, and promoting products and services.
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Requirements
- A Degree in a relevant field Experience and knowledge of customer support requirements particularly in the correspondent banking space.
- 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
- Client Service experience or Front Office experience Compliance knowledge is an added advantage Attention to detail.
Responsibilities
- To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Respond timely both verbally and in writing to all customer inquiries.
- Communicating and coordinating with your manager as necessary.
- Familiar with Moniepoint products so that you can answer questions effectively.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience.
Benefits
- Moniepoint offers a culture of innovation, teamwork, and growth where employees thrive as part of one of Africa's leading fintech companies.
- Employees benefit from a hybrid work arrangement and the opportunity to work directly with millions of customers, making a tangible difference in the financial lives of businesses and individuals across Nigeria.
How to Apply
Apply through the Moniepoint careers portal.
