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Customer Success Executive
Moove
Posted 3 months agoJohannesburg, South Africa
Location
Johannesburg, South Africa
Job Type
Full-time
Experience
Entry-Level
Category
Customer Service
Job Description
Moove is building the world's largest fleet and best-in-class technologies to power mobility platforms.
Moove's flagship
Backed by
Uber,
Mubadala, and
BlackRock,
Moove operates 38,000+ vehicles across 29 cities, 13 countries and 6 continents.
As a
Customer
Success
Executive at
Moove
Johannesburg (temporary contract), you will play a key role in ensuring driver partner satisfaction and success.
You will build strong relationships with customers, understand their needs, and proactively address any issues or concerns, working closely with cross-functional teams to deliver solutions and contribute to client account growth.
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Requirements
- Matric or equivalent qualification; Diploma or Degree in Business, Customer Service, or similar is a plus.
- 1-3 years of experience in customer service, sales support, debt collection, or partner management.
- Strong interpersonal and communication skills.
- Proactive, solution-oriented, and able to work with minimal supervision.
- Comfortable with reporting tools and digital communication platforms such as Google Sheets, Docs, and CRM systems.
- Customer-first mindset with the ability to balance empathy and accountability.
Responsibilities
- Conduct daily check-ins with drivers to offer assistance, monitor well-being, and address concerns.
- Build strong relationships with drivers to ensure satisfaction and long-term retention.
- Collect and analyse feedback on pain points, performance challenges, and market trends.
- Flag and support drivers falling below threshold performance levels.
- Ensure vehicle inspections and required documentation are completed and up to date.
- Monitor compliance with platform invitations and onboarding processes.
- Recover missed remittances, overdue payments, and outstanding deposits.
- Proactively manage assigned arrears portfolio.
- Engage drivers professionally and empathetically to resolve outstanding balances.
- Drive-to-Own product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive.
- Track and optimize key driver KPIs including number of trips, supply hours, trips per hour, earnings, acceptance rate, and remittance rate.
Benefits
- Opportunity to work at one of Africa's fastest-growing mobility companies.
- Collaborative, positive, and engaged team culture.
- Competitive compensation package.
- Equal opportunity employer committed to diversity and inclusion.
How to Apply
Apply via Moove's careers portal.
