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Customer Success Executive (Performance)
Moove
Posted 3 months agoJohannesburg, South Africa
Location
Johannesburg, South Africa
Job Type
Full-time
Experience
Entry-Level
Category
Customer Service
Job Description
Moove is building the world's largest fleet and best-in-class technologies to power mobility platforms.
Moove's flagship
Backed by
Uber,
Mubadala, and
BlackRock,
Moove operates 38,000+ vehicles across 29 cities, 13 countries and 6 continents.
As a
Customer
Success
Executive at
Moove
Johannesburg, you will play a key role in ensuring client satisfaction and success.
You will build strong relationships with driver partners, monitor their performance, and proactively address any issues or concerns.
This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of
Moove's products and services.
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Requirements
- Matric or equivalent qualification; Diploma or Degree in Business, Customer Service, or similar is a plus.
- 1-3 years of experience in customer service, sales support, debt collection, or partner management.
- Strong interpersonal and communication skills.
- Proactive, solution-oriented, and able to work with minimal supervision.
- Comfortable with reporting tools and digital communication platforms such as Google Sheets, Docs, and CRM systems.
- A customer-first mindset with the ability to balance empathy and accountability.
Responsibilities
- Conduct daily check-ins with drivers to offer assistance, monitor well-being, and address concerns.
- Build strong relationships with drivers to ensure satisfaction and long-term retention.
- Collect and analyse feedback on pain points, performance challenges, and market trends.
- Flag and support drivers falling below threshold performance levels.
- Ensure vehicle inspections and required documentation are completed and up to date.
- Monitor compliance with platform invitations and onboarding processes.
- Recover missed remittances, overdue payments, excess mileage charges, and outstanding deposits.
- Proactively manage assigned arrears portfolio to achieve weekly and monthly targets.
- Engage drivers professionally and empathetically to resolve outstanding balances.
- Drive-to-Own product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive.
- Track and optimize key driver KPIs including number of trips, supply hours, trips per hour, earnings, acceptance rate, cancellation rate, and remittance rate.
Benefits
- Opportunity to work at one of Africa's fastest-growing mobility companies.
- Collaborative, positive, and engaged team culture.
- Competitive compensation package.
- Equal opportunity employer committed to diversity and inclusion.
- Entrepreneurial environment with strong career growth opportunities.
How to Apply
Apply via Moove's careers portal.
