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Customer Success Manager - EMEA
dLocal
Posted 3 months agoCape Town
Location
Cape Town
Job Type
Full-time
Experience
Senior
Category
Management
Job Description
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
We are looking for a Customer Success Manager based in Cape Town, South Africa, who will be responsible for developing long-term relationships with our customers.
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Requirements
- Excellent communication and active listening skills, with the ability to clearly convey complex ideas and build strong relationships with stakeholders.
- Self-motivated and solution-oriented, demonstrating a proactive approach to problem-solving and decision-making.
- Strong multitasking and organizational abilities, with proven success in fast-paced and dynamic environments.
- Must have an Undergraduate degree and 3–6 years of experience in Customer Success Management, ideally within a B2B environment.
- Fluency in English, both written and verbal, is essential.
- Proficient in Excel, with advanced data analysis and reporting capabilities.
- Minimum of 1 year experience in the payments/Banking industry is a significant advantage
- Background in Customer Success or Project Management, with a demonstrated track record of achieving or exceeding program goals.
- Collaborative mindset and strong team orientation, with a proactive and positive attitude.
- Presentable and articulate, proficient in building decks, handling data, and managing objections.
Responsibilities
- Collaborate closely with both internal teams and clients to ensure alignment and effective communication.
- Act as the “voice of the customer” by sharing feedback and insights with internal dLocal teams.
- Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor and strategic partner.
- Work with customers to understand their business goals, ambitions, and challenges, helping them achieve success through our solutions.
- Identify and prioritize customer strategic needs, initiatives, and deployment opportunities to develop project plans with clear milestones and objectives.
- Leverage data and analytics to generate customer insights, measure impact, and inform strategic recommendations and decision-making.
- Drive the development and implementation of Customer Success methodologies, owning initiatives that enhance team productivity and performance.
- Partner cross-functionally with various departments within the company to deliver cohesive and impactful customer experiences.
