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Director - NALP Client Implementation
Visa Inc.
Posted 4 months agoCairo, Egypt
Location
Cairo, Egypt
Job Type
Full-time
Experience
Senior
Category
Sales
Job Description
The Director - NALP Client Implementation (North Africa, Levant and Pakistan) leads a talented team of professional services organization including Senior Project Managers and Project Managers responsible for overall technical product implementation and solution, project management and relationship management for Visa Clients, Strategic Partners and Processors globally.
This role will lead a talented team of valued specialists, applying specialized knowledge of Visa’s proprietary systems and applications as it relates to Client programs, transaction processing/routing, and its implications to clients, processors and cardholders.
Key
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Bachelors/Degree or equivalent wo
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Requirements
- Basic Qualifications:
- Preferred Qualifications:
Responsibilities
- Responsibilities:
- Act as an escalation point for the team and serve as a liaison between senior management and the team.
- Establish department strategy in line with broader corporate and customer service objectives and goals.
- Proactively identify operational opportunities and lead implementation to increase service quality and efficiency.
- Utilize customer service metrics to identify opportunities for continuous improvement.
- Develop, motivate, and challenge individuals and teams.
- Stay current with industry and client trends and maintain a strong knowled
- Lead and motivate an organizational team of professionals and managers that provide project management, technical support and customer service to Visa client institutions.
- Provide technical leadership for all client project implementation activities for a complex and diverse client base, driving cross-functional delivery of systems and services to customers.
- Provide functional responsibility for leading a NALP Implementations team to increase knowledge sharing and learnings to enable consistent interaction with clients.
- Manage all staff issues, including staffing selection, training, goal setting, coaching, annual reviews, compensation planning, and career development.
- Provide leadership for complex cross regional or cross functional customer service projects and work towards achieving client and key stakeholder acceptance of deliverables.
- Build relationships with Visa client institutions and act as a liaison to internal Visa groups to create strategies to add value and enhance relationships.
- Meet financial objectives by forecasting requirements and preparing an annual budget, including scheduling expenditures, analyzing variances and initiating corrective actions.
- Achieve operational objectives through recommendations to strategic plans and reviews including preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying trends; and resolving problems.
