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W
Field Officer
Wave
Posted 4 months agoCameroon (CM)
Location
Cameroon (CM)
Job Type
Full-time
Experience
Entry-Level
Category
Operations
Job Description
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
We are looking for field officers to manage product rollouts as we launch our business in one of these regions in Cameroon: Yaoundé, Bafoussam, Bertoua or Maroua/Kaéle. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.
At least 2 years of relevant work experience, specifically managing an agent network in Cameroon, including a minimum of 1 year of experience managing field-based teams
Location: This is a field role. You will be based in one of these cities and may travel to other field locations across the country based on business needs: Yaoundé Bafoussam Maroua/Kaéle Touboro Ngaoundéré Bertoua
Are a clear and proactive communicator, able to independently follow through on tasks, and able to manage team priorities effectively.
Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus re
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Requirements
- Fluent French, with ideally a good command of one additional local language.
- Medium English Level.
- Familiar with at least one of the regions listed.
- Contract type: 6 months fixed-term contract.
- Work authorization in Cameroon is required.
- We offer generous health insurance for yourself and your dependents.
- Airtime reimbursement.
- Food allowance.
- Are excited about working in the field, as this is a largely field-operations role.
- Detail-oriented and seek to achieve excellence in everything you do.
- Enjoy teamwork, but also know how to work well independently.
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are tech-savvy: comfortable navigating Excel and onboarding new tools.
Responsibilities
- In this role, you'll:
- Recruit target users and onboard them on the use of Wave products
- Collaborate with Field Officers in different locations to progress the adoption of Wave products
- Ensure agent quality and compliance with legal and policy requirements.
- Ensure all agents are well-branded and well-equipped. Monitor the cash and float availability at agent locations.
- Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.
- Be the primary contact for all agency networks acquiring Wave products in your territory.
- Champion excellent customer service among distributors and agents within your territory.
- Identify and build a local agent network and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
- Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.
Benefits
- We are on Y Combinator's top companies by revenue.
- Wave is an equal-opportunity e