In-country Operations Specialist // Francophone

Job Description

Responsibilities

• You will:
• Execute on operational targets: Support product performance objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; initiating productivity improvements, quality checks; resolving problems; identifying trends; determining system improvements; and implementing change.
• Be responsible for relationship management: Sustain rapport with designated stakeholder groups by making regular visits; exploring specific needs; resolving challenges and anticipating new opportunities.
• Be actively engaged: Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities and Customer Operations to resolve potential problems and identify opportunities.
• Drive project management and coordination: Take personal accountability in proactively planning and executing new and existing projects and operational activities including but not limited to operational compliance.
• Manage reporting: Provide real-time, robust, reliable, insightful business information.
• Ensure a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country.
• You will need:
• A Bachelor's Degree in Computer Science, Business Administration, Commerce, Finance, Economics , Accounting or similar.
• A minimum of 5 years' experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH.
• Spoken and written fluency in French and English.
• Experience in project management.
• Previous high level and sophisticated relationship management experience across various senior and other levels in an organization.
• Very good understanding and experience of financial products and performance, including credit risk, dynamics of lending, saving and some insurance.
• Experience in negotiating with major counter-party to achieve and facilitate a given strategy.
• Experience leading a team.
• Prior experience with mobile financial services.
• Excellent time management, planning and organizational skills.
• Exceptional communication skills, with effective listening skills, intelligent and articulate with strong written and verbal skills.
• To have a confident personality with strong presentation ability.
• Ability to work to tight deadlines, multi-task, prioritize and handle a diverse workload.
• To be a decisive, detail orientated and enthusiastic, problem solver.
• Ability to work in a fast paced ever changing environment.
• Bonus if you have:
• MBA is an added advantage.
• You will love:
• Collaborating with smart, engaging people in an inspiring work environment.
• Working for impact.
• Growing and learning continuously, with loads of encouragement and support.
• Boldly taking risks as we navigate new challenges.
• Flexible work practices enabling your best delivery.
• Being autonomous and empowered to lead.