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IT Coordinator
Accor Hotels
Posted 4 months agoAccra, Ghana
Location
Accra, Ghana
Job Type
Full-time
Experience
Mid-Level
Category
Technology
Job Description
We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Accra, Ghana. In this role, you'll be the backbone of our IT operations, ensuring smooth day-to-day technology support and coordination across the organization. You'll work closely with both technical teams and end-users, providing efficient solutions and maintaining our IT infrastructure with precision and professionalism.
Perform routine system maintenance, updates, and backups to ensure data integrity
ibis Styles Accra Airport City is a 3 star hotel located at Airport City close to the International Airport. It has a conducive environment with hardworking and friendly staff.
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Requirements
- Proven experience in IT support, help desk operations, or similar technical coordination role
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Excellent attention to detail and analytical mindset for troubleshooting technical issues
- Solid understanding of IT systems, hardware, software, and basic networking concepts
- Proficiency with ticketing systems and IT asset management tools
- Exceptional communication and interpersonal skills for supporting diverse user groups
- Ability to work both independently and collaboratively within a team environment
- Problem-solving mindset with a proactive approach to identifying solutions
- Familiarity with IT security best practices and data protection principles
- Comfortable with desk-based work while remaining flexible to support operational needs
- Strong written and verbal communication skills in English
- Resilience and adaptability in a fast-paced, dynamic environment
- Preferred: IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent
- Preferred: Experience with Windows and/or Mac operating systems administration
- Preferred: Knowledge of cloud-based services and virtualization technologies
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues
- Manage and track IT support requests using ticketing systems, ensuring timely resolution and follow-up
- Coordinate IT equipment procurement, inventory management, and asset tracking
- Assist with user onboarding by setting up accounts, configuring systems, and providing technical orientation
- Monitor and maintain IT systems, ensuring optimal performance and security compliance
- Document IT processes, procedures, and solutions to support knowledge sharing across the organization
- Coordinate with IT vendors and service providers to resolve technical issues and manage service agreements
- Support the implementation of IT policies and security best practices across the organization
- Maintain organized records of IT incidents, resolutions, and system configurations
- Collaborate with team members to identify and implement process improvements
- Respond to user inquiries with empathy and clear communication, ensuring customer satisfaction
Benefits
- Your team and working environment:
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
