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IT Technician
Accor Hotels
Posted 5 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Technology
Job Description
🌟 THE MISSION
You are the wizard behind Mama’s digital universe🧙♂️💖mixing technology, connectivity, and innovation so everything runs smoothly behind the scenes while the good vibes stay front and center. 🎉
As our IT Technician, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi ⚡ to secure systems 🔒 and seamless integrations 🔗, you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences. 💖
Here’s what you’ll be responsible for:
Digital Guardian 🛡️💻
Systems & Network Master 🌐
Cybersecurity Protector 🔒
Tech Support Hero 🦸♂️
Innovation Driver 🚀
Systems Integrator 🔗
Compliance Champion ✅
Vendor Relationship Manager 🤝
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
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Requirements
- MADE FOR YOU… ONLY IF ✨
- You have 5+ years of IT leadership experience in hospitality 🏨
- You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations 💻
- You’re calm under pressure and love solving puzzles 🧩⚡
- You combine technical expertise with strong people skills 🙌
- You explain tech without jargon — making the complex feel easy 💬
- You’re proactive, organized, and always one step ahead 🔍
- You care deeply about cybersecurity and data protection 🔒
- You thrive in fast-paced, lifestyle hospitality environments 🎶
- You’re hands-on — equally comfortable strategizing or fixing a printer if needed 🛠️
- You lead with positivity, collaboration, and solution-focused energy 🤝
- YOUR LITTLE EXTRAS 🎯
- Pre-opening hotel experience 🏗️🏨
- Experience with Opera, Sun Systems, or similar hospitality platforms 💻
- Knowledge of cloud systems, networking, and cybersecurity best practices ☁️🔐
- Multi-property or international exposure ✈️🌍
- A personality that blends tech precision with Mama’s fun, bold spirit 🎉💖
Responsibilities
- Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.
- Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.
- Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.
- Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.
- Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.
- Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.
- Project & Implementation Leader 🛠️
- Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.
- Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.
- Collaborate with external providers and partners to ensure
Benefits
- Next, we're sure you know the tune 🎶:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
