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M
Junior Fraud Analyst
M-KOPA
Posted 4 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Entry-Level
Category
Legal & Compliance
Job Description
M-KOPA is looking for a
Junior
Fraud
Analyst to join our
Fraud
Team as we scale up and drive digital and financial inclusion across our markets. M-KOPA has extended over $2 billion in credit to customers across
Africa, reached 7 million people, and 55% of those customers are accessing financial services for the very first time.
This role puts you directly in conversation with customers to gather the intelligence that actually solves cases, managing end-to-end fraud investigations with real responsibility for protecting customer trust.
Document findings on SharePoint and produce daily and monthly reports for management visibility on fraud trends and case status
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Requirements
- Demonstrable experience in a customer care or customer service environment
- Proven exposure to quality assurance, coaching, or performance monitoring
- Analytical rigour to translate data into clear, constructive feedback
- Strong communication and stakeholder collaboration skills
- Comfort working with Freshdesk or similar case management tools
- Ability to manage multiple cases simultaneously while maintaining accuracy
- High attention to detail and commitment to compliance
Responsibilities
- Engage directly with customers by phone to gather fraud intelligence and manage cases end-to-end through Freshdesk
- Conduct KYC fidelity audits and compliance checks
- Enforce the Fraud Risk Management Policy by identifying misconduct and flagging issues to stakeholders
- Support case closure within required timelines
- Analyse fraud data to identify patterns and emerging risks
- Translate findings into actionable insights that inform prevention strategies
- Contribute to cross-functional initiatives that reduce risk and improve customer safety
Benefits
- Diverse development programs, coaching partnerships, and on-the-job training
- Family-friendly policies and flexible work arrangements
- Opportunity to protect financial access for millions of first-time financial services customers
- Work at one of Africa's fastest growing fintechs recognized by Financial Times (2022–2025) and TIME100
How to Apply
Apply through the M-KOPA careers portal.
