Manager: Management Support

Job Description

Requirements

• Honours degree in Business Administration or equivalent qualification.
• Minimum of 8-10 years experience within a management support environment, with at least 2-5 years experience in people management.
• Knowledge of: project management; strategy management and innovation; general management; risk and compliance management; central banking; relevant legislation; computer literacy; financial management.
• Skills in: effective communication; leading change; analysing and problem-solving; managing complexity and ambiguity; establishing focus; driving results; promoting teamwork; impact and influence; planning and organising; judgement and decision-making; developing and growing others; and service and stakeholder focus.

Responsibilities

• Contribute towards RMCD's strategic planning process and execution.
• Develop and manage a strategically aligned operational plan for the Management Support Division.
• Make suggestions for the refinement of relevant policies, processes and systems to ensure the alignment of the management support services function with departmental needs.
• Manage the delivery of the team's output including: administrative support in respect of management information; internal audit, governance, risk and compliance management matters; contract management; records management; facilities management; ICT requirements; quality assurance and research; RMCD system administration and support; budget and financial administration; and general administration.
• Manage relationships and lead engagements with both internal and external stakeholders at various levels of seniority.
• Represent RMCD on various committees where required.
• Fulfil the line management function pertaining to the development and performance of the team.
• Clarify roles and responsibilities and optimise and manage the resources in the team.
• Support health and safety within RMCD, including the maintenance of the department's business continuity plan (BCP) and emergency evacuation plan.
• Coordinate the BCP responsibilities for the department.
• Manage the Risk and Compliance responsibilities for the department including Strategic and Operational Risk Assessments (SRA and ORA), compliance and ethics management.
• Provide guidance and drive change to optimise the management of RMCD's facilities, business continuity management programme, logistics, training administration, procurement, vendor management and financial management.
• Coordinate and facilitate the strategic scorecard management process.
• Support the Head of RMCD on administrative and operational challenges.
• Identify process inefficiencies, risks and internal control deficiencies within the Management Support Division and implement mitigation processes.