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Merchant Account Supervisor
Wave
Posted 4 months agoDakar, Senegal
Location
Dakar, Senegal
Job Type
Full-time
Experience
Mid-Level
Category
Sales & Business Development
Job Description
Wave is making Africa the first cashless continent. We are looking for a Merchant Account Supervisor to join our Merchant Success team in Senegal. You will be responsible for managing the roll-out of corporate merchant products and supervising corporate merchant activities to ensure effective deployment, branding, training, and transaction rates across a specific merchant portfolio.
Deploy and manage corporate merchants across Senegal including onboarding, training, branding, and technical account setup.
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Requirements
- Bachelor degree in Sales, Marketing, Business Administration or a similar field.
- 2+ years of experience in a similar position.
- Fluent in French; English is a plus.
- Strong oral and written communication skills.
- Previous experience conducting field-related merchant activities including acquiring and onboarding merchants.
- Work authorization in Senegal is required.
Responsibilities
- Onboard merchants and ensure they understand how to use Wave's product.
- Monitor the merchant portfolio and their performance.
- Contact and visit merchants regularly, especially when activity drops.
- Meet with corporate partners' top management every cycle to review performance and strengthen collaboration.
- Process merchant settlements and requests; oversee operations to roll out new stores.
- Conduct regular field visits to ensure smooth operations, compliance, and gather user feedback.
- Report detected bugs to engineers.
- Coordinate with the marketing team on promotions, events, and BTL activities for merchants.
- Collect and report market information including competition, opportunities, and customer feedback.
Benefits
- Generous health insurance for yourself and your dependents.
- 26 weeks parental leave for mothers, 4 weeks for fathers, plus subsidized childcare.
- Gym membership and fitness subsidies.
- Airtime reimbursement.
- Free food and beautiful office space.
How to Apply
Apply via Wave careers portal.
