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O&M Team Lead Senior Manager
Equity Bank Kenya
Posted 7 months agoKenya
Location
Kenya
Job Type
Full-time
Experience
Entry-Level
Category
Software Engineering
Job Description
The Operations and Maintenance Team Lead is accountable for the stability, availability and security of the core platform and all its integrations. This role combines strategic leadership with hands on technical expertise, owning the OPEX budget, driving the 1 5 10 operational mandate and building a Center of Excellence that standardizes operational practices across the region.
Working closely with delivery teams, vendors and integration partners, the Senior Manager ensures operational readiness for all production deployments, leads transformation from reactive to automated code driven operations and balances change velocity with platform stability in a high demand environment.
The key driver for this role is to achieve world class operational excellence through strategic direction setting, building organizational capability and maintaining ultimate accountability for service delivery across technical operations staff managing multiple systems in the domain and across the region.
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Requirements
- Minimum 8 to 10 years of progressive experience in technical operations, production support or site reliability engineering with at least 3 to 5 years in leadership roles managing teams in mission critical 24/7 environments
- Minimum 5 to 7 years operating financial services platforms, core banking systems, payment processing or mobile money platforms with proven track record maintaining high availability and managing operations in regulated environments with compliance requirements
- Demonstrated experience managing technical operations across multiple locations, countries or business units, navigating diverse regulatory or operational requirements and supporting expansion initiatives or multi site coordination
- Proven track record leading operational improvements such as automation initiatives, process standardization, SRE practices adoption or service management framework implementation while maintaining service delivery and managing stakeholder expectations
- Strong experience managing relationships with application vendors, integration partners or third party service providers, including vendor performance management, multi party incident coordination, escalation management and driving service improvements across external dependencies
- University degree in Information Technology, Electrical Engineering, or a related field
- Relevant professional certifications such as ITIL Foundation or higher, AWS/Azure/GCP certifications or equivalent demonstrating operational and technical expertise
Responsibilities
- Strategic Operations and Reliability Excellence: Establish strategic vision and framework for achieving 1 5 10 operational mandate across all DFS Technical Operations teams as a core KPI with implementation targets
- High Velocity Incident Management: Define success metrics, monitoring frameworks and reporting mechanisms; ensure managers execute comprehensive strategies for rapid detection, investigation and remediation
- SRE and Automation Transformation: Drive strategic transformation from reactive, manual operations to proactive, automated, code driven practices across the core platform and integrations
- Platform Stability and Availability Leadership: Own ultimate accountability for world class availability, performance and security of the core platform and integrations across a regional footprint
- Service Management and Governance: Define strategic approach to Service Management across Incident, Problem, Change and technical debt elimination; establish platform wide SLA/OLA frameworks
- Operational and Production Deployment Readiness: Own strategic framework for operational readiness; establish and evolve operational acceptance criteria, certification standards and production/go live processes
- Financial Management and Cost Optimization: Develop, manage and optimize complete OPEX budget for Technical Operations; lead annual budget planning and track monthly performance
- People Leadership and Organizational Development: Lead and mentor two direct report Managers; set clear expectations, KPIs and strategic objectives; conduct performance reviews and succession planning
