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People Partner - Support
Wave Mobile Money
Posted 4 months agoBanjul, The Gambia
Location
Banjul, The Gambia
Job Type
Full-time
Experience
Mid-Level
Category
Human Resources
Job Description
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
As a People Partner - Support, you'll assist Wave's call center team in The Gambia through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country's Support Team and People Teams to execute and align specific team strategies with the company's objectives.On a daily basis, you will, on behalf of Wave's people team, help and accelerate a culture of excellence where people feel engaged and inspired to deliver phenomenal business results.
In this role, you'll;
This may involve identifying where the department or people team needs to develop or reassign talent or change management and reporting lines.
Col
For example, you could be the think tank of your organization and develop innovative solutions to all people-related issues.
Can collaborate and build cohesion with other people and team members. You come from a "We" first approach rather tha
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Requirements
- A degree in HR, Labor Law, or a related field.
- Fluency in English.
- Minimum of 5 years of experience in HR management, Recruitment, and Employee Experience.
- Good experience in various HR functional areas, especially organisational development and discipline.
- Have solid interpersonal and communication skills, both verbal and written - you write well and keep detailed notes.
- Have the ability to listen, re-adapt, re-iterate, and understand the needs of employees.
- Are flexible and can manage multiple, complex issues and can prioritize projects.
- We are on Y Combinator's top companies by revenue.
- We review applications frequently and recommend that you apply to the role that most closely aligns with your skil
Responsibilities
- Work closely with the Support department to coordinate an HR strategy that aligns with the team's OKRs.
- Identify opportunities to improve organizational effectiveness through structure reorganization, employee engagement, and retention with Group/Team Leads.
- Demonstrate analytical thinking, problem-solving, and decision-making abilities.
- Demonstrate credibility and integrity in your communications to ensure that feedback and information flow upwards and downwards—you must be compelling and earn people's trust.