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Relationship Manager SME
Equity Bank Kenya
Posted 6 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Category
Software Engineering
Job Description
The Relationship Manager SME role provides leadership in SME segment and development in line with the branch overall strategy. The role is responsible for meeting business developments strategic targets and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank's strategic goals. Active member of the Banks leadership, contributing to strategic, long, medium and short term plans aimed at achieving the bank and departmental objectives.
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Requirements
- Bachelor's degree in business administration, finance, or a related field
- At least 6 years work experience in SME segment or similar role
- Knowledge of organizational effectiveness and operations management
- Experience in budgeting and forecasting
Responsibilities
- Business Development
- Participate in the development of annual and quarterly financial plans and budgets for the Branch
- Management of borrowing and non borrowing customers to enhance customer loyalty
- Review strategic initiatives of the branch/segments to take appropriate action
- Direct the overall effort of segments in growing business in optimum proportions
- Develop and deepen relationships with existing and potential customers
- Conduct regular business visits to clients, prospects, and branch affiliates
- Maintain a sustainable, profitable, and high quality balance sheet
- Cost management and enforce cost optimization of resources
- Market and Customer Service
- Collaborate and coordinate development and implementation of sales initiatives
- Conduct market intelligence to identify new markets and customer trends
- Act as the Bank's brand ambassador
- Coordinate Branch marketing initiatives
- Originate, build and sustain strategic business partnerships
- Position Equity Bank Kenya as a preferred Bank
- Ensure adherence to the Bank's customer service charter
- Audit Risk and Compliance
- Ensure quality of loan book in various segments within expected standards
- Participate in Branch Credit Committee as per policy
- Ensure adherence of policies and procedures from regulatory authorities
- Put in place effective Business Continuity plan
- Ensure audit and risk rating for the Branch improves within set thresholds
- People Management
- Harness existing and create new competencies for competitive advantage
- Maintain appropriate number and caliber of human resource
- Manage succession at segment levels with competent successors
- Mentor and coach staff to build their capacity
- Provide career guidance and learning opportunities
- Set performance expectations and conduct evaluations promptly
- Performance and Reporting
- Optimize use of the Bank's Management Information System
- Ensure optimum segmentation of client database and targeted marketing
- Timely submission of reports to key stakeholders
