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Retail Operations Lead
Airtel Africa
Posted 4 months agoDar es Salaam, Tanzania
Location
Dar es Salaam, Tanzania
Job Type
Full-time
Experience
Senior
Deadline
April 2, 2026
Category
Operations & Management
Job Description
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace. The Retail Operations Lead will oversee all retail shop operations across Tanzania, driving performance, customer experience, compliance, and operational excellence across Airtel's retail network.
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Requirements
- Bachelor's degree in business administration, Marketing, Retail Management, or related field.
- A master's degree is an added advantage.
- 4 to 7 years of experience in Retail Operations Management.
- Experience in telecom, FMCG, or consumer electronics retail is an added advantage.
- Strong knowledge of retail KPIs and operations.
- Strong leadership and people management skills.
- Ability to work under pressure and manage multiple shops simultaneously.
- High discipline, integrity, and attention to detail.
Responsibilities
- Ensure 100% adherence to SOPs, retail playbooks, health and safety standards, and company policies.
- Conduct regular shop visits, operational audits, and mystery shop evaluations.
- Ensure timely EOD certification, cash and stock management, and reconciliation.
- Drive daily, weekly, and monthly performance of all shops including sales, activations, AM, Devices, HBB, accessories, NPS, footfall, and conversion rates.
- Monitor KPIs and implement improvement plans for underperforming shops.
- Analyze performance trends and provide insights for strategic decision-making.
- Champion customer-first culture across all shops.
- Monitor NPS and customer feedback and develop action plans to address service gaps.
- Oversee new shop openings, relocations, refurbishments, and layout changes.
- Coordinate with supply chain, marketing, branding, and finance for timely execution of retail initiatives.
- Ensure all shops comply with audit standards, regulatory requirements, and internal controls.
- Review MIS reports and ensure accuracy of shop-level data submissions.
How to Apply
Apply via Airtel Africa career portal
