Retail Operations Lead - Cape Town

This is a field-engaged position with real accountability. You'll be measured on stock loss rates, sales performance across your store portfolio, store visit completion, Team Lead performance review cadence, and the timeliness of your reporting. The KPIs are specific, the targets are high, and the expectation is that you own your outcomes rather than escalate your way out of them. Strong performance in this role is explicitly designed to build toward the next step — Retail Operations Manager, Regional Operations Lead, or senior field operations roles across M-KOPA's other markets. The path is real and the trajectory is visible. If you're an operational leader who's ready to put that capability behind something that genuinely extends financial access to people who've never had it, this is the right conversation to be having. Ready to lead the execution layer of M-KOPA's retail growth in South Africa? Let's talk. The Retail Operations Lead is responsible for execution — making sure the retail channel performs, day in and day out, across every store within the team's portfolio. That ownership has real scope. You'll directly manage Retail Team Leads: setting expectations, running structured performance conversations, conducting formal reviews, and implementing performance improvement plans where needed. You'll own the full people management cycle for your direct reports — including participating actively in recruitment, supporting onboarding, and building team capability through ongoing coaching. The expectation is that you develop leaders, not just manage them. On the operational side, you'll drive accountability for sales performance across assigned stores — tracking results, identifying underperforming sites, and working with Team Leads to build and execute improvement plans. You'll conduct regular store visits to verify standards, confirm store readiness, and document outcomes. You'll monitor stock movement, ensure daily and weekly stock disciplines are being followed, and flag anomalies to the Retail Operations Manager without delay. Loss prevention in this context is a leadership behaviour, not a reporting function. You'll also serve as the operational liaison between your team and internal support functions — Customer Care, Warehouse, IT, Sales Operations — and review supplier invoices for stores within your portfolio for manager approval. When partner or supplier issues threaten trading, the escalation runs through you. Demonstrated experience in retai