Sales Training Lead

Think about the best training session you've ever delivered — or been part of. The moment the room shifted. When a concept clicked for someone who'd been struggling with it, or a new agent suddenly understood not just what to do, but why it works. That feeling doesn't happen by accident. It happens because someone prepared properly, read the room, adapted on the fly, and genuinely cared whether people left better than they arrived. If that's how you approach training, M-KOPA wants to meet you. We're hiring a Sales Training Lead based in Johannesburg to deliver training across multiple sites in Gauteng — equipping new and existing sales agents and cluster leaders with the product knowledge, sales techniques, and confidence they need to perform. M-KOPA has served more than 7 million customers across Africa, unlocking over $2 billion in credit. 55% of the people we reach are accessing formal financial services for the very first time. 86% report a meaningful improvement in their quality of life. We're growing toward 10 million customers, and South Africa — including the Gauteng — is a key part of that growth story. Every agent we put in the field represents M-KOPA to a customer who may be making one of the most significant financial decisions of their life. The quality of that agent's training directly shapes the quality of that interaction. This role is where that standard gets set. You'll be on the ground — travelling across Gauteng sites to deliver training sessions for new recruits and existing agents alike, as well as cluster leaders who need to coach their own teams effectively. Your sessions will cover M-KOPA's sales methodology, product knowledge, and the practical techniques that turn a capable agent into a confident one. You'll use a range of delivery approaches — including role-play scenarios and digital learning tools — because you know that different people learn differently, and that the method matters as much as the content. Behind the facilitation, there's a rigorous administrative layer. You'll maintain accurate records of attendance, assessments, and outcomes — tracking what's working and what isn't, and reporting on training effectiveness with the honesty that makes improvement possible. You'll prepare training materials, manuals, and presentations in collaboration with the wider sales training team, and manage the scheduling and logistics that keep multi-site delivery running smoothly. Collaboration is central to this role. You'll work clo