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Senior Client Success Manager
Ozow
Posted 4 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Senior
Category
Sales
Job Description
Meet Ozow
Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.
As a Senior Client Success Manager, you will deliver on our strategy to build mind share and adoption of Ozow’s payment services across our most strategic business clients and our clients’ customers. You will be responsible for new client and enterprise client implementation and relationship management as well as ensuring adoption of and engagement with Ozow’s payment platform.
You will be responsible for driving top-line revenue growth and overall end customer adoption across all market segments through channel client engagement. The ideal candidate has both a business background that enables you to engage at the CxO level and a sales and business development background that enables you to easily interact with enterprise customers and Ozow's commercial team. You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
Your broad responsibilities will include driving account strategy and planning for enterprise level accounts, establishing business and technical relationships, and managing the day-to-day interactions with these organizations in order to build long-term business growth and marketing opportunities.
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Requirements
- Experience engaging with senior decision-makers
- Verbal and written communications skills are a must
- Ability to work across internal and external organizations
- Experience in development and implementation of a robust account plan for enterprise accounts
- Strong Sales and technical acumen
- Data analytics skills
- Your skills and competencies
- You challenge norms, champion innovation,
Responsibilities
- Partner Relationship Management
- Account Growth and Retention
- Product and Service Knowledge
- Problem Resolution
- Strategic Planning
- Reporting and Insights
- Communication and Training
- Collaboration with Teams
- Work closely with Ozow’s product, sales, and technical teams to deliver exceptional client experiences.
- Act as the main point of contact for assigned clients, building collaborative relationships. Understand clients' goals and challenges to provide proactive support.
- Identify opportunities to expand client usage of Ozow’s platform. Support strategies that promote client satisfaction and long-term partnerships.
- Gain a solid understanding of Ozow’s products and services to help clients succeed. Provide guidance and training to clients on how to use Ozow’s platform effectively.
- Address client concerns, troubleshoot issues, and ensure timely resolutions. Advocate for clients within Ozow to ensure their needs are prioritized.
- Work with clients to align their objectives with Ozow’s offerings. Identify opportunities for growth and collaborate on actionable p
Benefits
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Birthday Leave
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
- Our Employee Value Proposition
- Compliance
