Hiring?Get vetted candidates in 48 hours. Pay only when you hire.Get vetted candidates in 48 hours.
O
Senior Client Success Manager
Ozow
Posted 3 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Senior
Deadline
July 31, 2026
Category
Customer Service
Job Description
ProGigFinder Press
Fifty silent applications, or one that lands.
Pick any job above and pay $1.49 with MoMo or Card. In 60 seconds you get a CV written for that role: it passes the screening software and reads the way a recruiter expects.
Get my CV for this job: $1.49
Requirements
- Relevant experience in senior client success manager
- Strong problem-solving skills
- Ability to thrive in a fast-paced fintech environment
Responsibilities
- Work closely with Ozow’s product, sales, and technical teams to deliver exceptional client experiences.
- Act as the main point of contact for assigned clients, building collaborative relationships. Understand clients' goals and challenges to provide proactive support.
- Identify opportunities to expand client usage of Ozow’s platform. Support strategies that promote client satisfaction and long-term partnerships.
- Gain a solid understanding of Ozow’s products and services to help clients succeed. Provide guidance and training to clients on how to use Ozow’s platform effectively.
- Address client concerns, troubleshoot issues, and ensure timely resolutions. Advocate for clients within Ozow to ensure their needs are prioritized.
- Work with clients to align their objectives with Ozow’s offerings. Identify opportunities for growth and collaborate on actionable plans.
- Monitor client performance and prepare reports to track key metrics. Analyze client data to provide recommendations for improving their experience.
- Keep clients updated on Ozow’s latest features and industry trends. Organize training sessions and resources to support client engagement.
