Senior Manager - Technical Operations and Delivery

Job Description

Requirements

• Education:
• 4-year Engineering, Computer Science (or related) Degree
• Masters in Business Administration is advantageous
• Experience:
• A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
• Experience in Fintech, banking or Telecom is preferred
• Experience in IT Service delivery/management within the financial sector or banking industry
• Knowledge of Cloud technologies and architecture disciplines, processes, concepts and best practices
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
• Competencies:
• Functional Knowledge:
• ITSM and ITIL framework knowledge
• Incident management and root cause analysis
• SLA and OLA management
• Vendor management
• Testing, release and change management
• API portfolio and integrations
• Skills/Physical Competencies
• Relationship/people management
• Analytical thinking
• Continuous improvement
• Data interpretation
• Delivery focused
• Presentation
• Relationship building
• Female candidates are strongly encouraged to apply

Responsibilities

• Main Job Functions:
• Strategy Development and Implementation
• Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy
• Ensure effective implementation of the functional strategy
• Staff Leadership and Management
• Continually develop a culture of strong collaboration and effective team working
• Provide definition of roles, responsibilities, individual goals and performance
• objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Assist in the development and implementation of a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Governance
• Strategic Meetings
• Participate in strategic meetings
• Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
• Implement adequate risk mitigation and controls, with directions from the Chief Information Officer
• Manage approval process from Chief Information Officer on new initiatives
• Facilitate preparation of proposal on change initiatives SLA, policies, and procedures
• Escalations
• Escalate issues that will result in severe time, scope, productiv
• Ensure open communication channels with staff and implement change management interventions when required, and under supervision from the Chief Information Officer
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Work with approved budget for internal projects, under direction from the Chief Information Officer. Where required, also provide input
• Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Source, induct and manage talent in accordance with legislative guidelines and directives from the Chief Information Officer