Senior Onboarding Manager

Our Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com. Onboarding at impact.com The impact.com Onboarding teams own the first experience customers have after they decide to partner with us, and we set the tone for everything that follows. We're the bridge between a signed deal and real, measurable value - the team that turns excitement into momentum and makes sure every customer hits the ground running. This work sits at a unique crossroads. Part project manager, part consultant, part platform expert, you'll immerse yourself in how businesses actually operate - le Your Role at impact.com: The Senior Onboarding Manager manages more complex onboarding engagements and acts as a trusted guide for customers during kickoff, integration & ramp phases. This role focuses on helping clients not only launch but also begin achieving meaningful business outcomes and early program value. Senior Onboarding Managers also contribute to improving onboarding processes, documentation, and scalable delivery models. What You'll Do: Manage complex customer onboarding projects