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Senior UX Researcher
Moniepoint
Posted 3 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Senior
Category
Design
Job Description
Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint's technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools. Moniepoint processed $182 billion in 2023 and currently processes the majority of POS transactions in Nigeria.
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Requirements
- 6+ years of experience in UX research or product research, ideally with digital B2C products
- Deep experience researching African markets, specifically Nigeria
- Advanced expertise in qualitative and quantitative methodologies (co-creation, usability testing, literature reviews)
- Hands-on experience with tools like UserTesting, Maze, Typeform, or similar platforms
- Proven track record of translating insights into tangible frameworks that guide business decisions
- Experience building or engaging with active user communities in Nigeria (preferred)
- Background in fintech or banking environments (preferred)
- Experience scaling research practices in a fast-growth startup or scale-up (preferred)
Responsibilities
- Stay ahead of fintech and consumer trends in Nigeria and comparable markets through continuous landscape analysis
- Partner with product managers, designers, and engineers to translate business challenges into research questions
- Act as subject matter expert on Nigerian user needs, guiding local expansion and regional growth across Africa
- Present findings clearly to stakeholders at all levels to drive action and product improvements
- Lead and execute end-to-end qualitative and quantitative research across the product lifecycle from discovery to delivery
- Use a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, and diary studies with a focus on the Nigerian context
- Synthesise complex data into actionable insights and frameworks (personas, journey maps, mental models) that drive empathy across the team
- Structure and scale research operations including participant management and maintaining organised research repositories
