Hiring?Get vetted candidates in 48 hours. Pay only when you hire.Get vetted candidates in 48 hours.
M
Senior UX Researcher
Moniepoint Inc.
Posted 4 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Senior
Category
Design
Job Description
About us
Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the role
As a Senior UX researcher, you’ll be the voice of our users. You’ll play a critical role in shaping our product strategy by uncovering deep insights into the needs, behaviours, and aspirations of our users—especially within Nigeria.
We’re on a mission to create financial happiness for every African, and your research will directly influence how we design products that are accessible, intuitive, and impactful. You’ll collaborate closely with our creators to ensure our solutions are grounded in real-world market realities.
Key responsibilities
Stay ahead of fintech and consumer trends in Nigeria and comparable markets through continuous landscape analysis.
You speak the language of our users. You don't try to sound impressive with technical jargon; you stay relatable and friendly.
Please submit a resume highlighting your research experience and outlining research methodologies, processes, and the impact of your work on user experience and business outcomes. Optionally, you may also include a PDF portfolio with case studies that further illustrate your research approach and results. While a portfolio is not required, it can provide additional insi
ProGigFinder Press
Fifty silent applications, or one that lands.
Pick any job above and pay $1.49 with MoMo or Card. In 60 seconds you get a CV written for that role: it passes the screening software and reads the way a recruiter expects.
Get my CV for this job: $1.49
Requirements
- Experience building or engaging with active user communities in Nigeria.
- Background in fintech or banking environments.
- Experience scaling research practices in a fast-growth startup or scale-up.
- You're driven by mastery and want to make the world a better place through your work.
- You love finding innovative ways to solve user problems.
- You don't guess—you use data. You prefer not to speak if you're unsure of the facts.
- You believe in Moniepoint’s mission and want to bring our audience along on the journey to financial happiness.
- Product teams report a clearer understanding of user pain points, measured by feature adoption and user satisfaction.
- Research insights are consistently used to inform the product roadmap and business strategy.
- We establish a thriving research repository that is easily accessible to all product stakeholders.
- User recruitment becomes a seamless, automated process that allows for faster research cycles.
- You become the "go-to" person for understanding the Nigerian consumer’s financial journey.
- Resume review: We look for strong experience that showcases your research process, methodologies, and impact.
- Technical interview with a senior researcher: Deep dive into your experience, approach, and alignment with our mission.
- Executive interview:
Responsibilities
- Lead and execute end-to-end qualitative and quantitative research across the product lifecycle—from discovery to delivery.
- Use a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, and diary studies, with a focus on the Nigerian context.
- Synthesise complex data into actionable insights and frameworks (personas, journey maps, mental models) that drive empathy across the team.
- Partner with product managers, designers, and engineers to translate business challenges into research questions.
- Act as the subject matter expert on Nigerian user needs, guiding our local expansion and regional growth across Africa.
- Structure and scale our research operations, including participant management and main
