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S
Service Center Associate
SunCulture
Posted 4 months agoKenya (Multiple Locations)
Location
Kenya (Multiple Locations)
Job Type
Full-time
Experience
Entry-Level
Category
Customer Service
Job Description
SunCulture is looking for
Service
Center
Associates to manage its service centers across multiple locations in
Kenya.
Reporting to the
Regional
Sales
Manager with a dotted line to the
Fleet
Operations
Manager, this role is 50% sales-focused with overall responsibility for shop operations, customer service, stock management, troubleshooting, and escalating aftersales issues.
The ideal candidate is passionate about customer service, experienced in sales, and thrives in a dynamic, fast-paced environment.
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Requirements
- Diploma or Degree in Business Administration (Sales and Marketing or Customer Service option) is an added advantage
- At least 2 years of proven experience in sales or customer service
- Proven track record of successfully meeting sales targets
- Outstanding interpersonal skills with the ability to interact freely with customers
- Ability to plan day-to-day work, manage inventory, and handle customer complaints
- High EQ with ability to work under pressure and meet deadlines and targets
- Passion for customer service and the solar/AgriTech industry
- Independent thinker with proactive decision-making capabilities
- Comfortable with ambiguity and experience in a dynamic environment
- Organised and expert in time management at personal and team levels
Responsibilities
- Maintain high-level knowledge of all SunCulture products and address customer questions
- Acknowledge and resolve customer complaints within stipulated SLAs
- Communicate with customers through various channels and respond promptly to inquiries
- Analyse trends to create solutions ensuring customer service needs and business goals are met
- Ensure service center operational standards are adhered to at all times
- Monitor and maintain required stock levels through regular stock takes
- Promote the SunCulture brand by keeping the service center clean and tidy
- Assist in sales and aftersales requests placed at the service centers
- Troubleshoot product issues and escalate unresolved cases appropriately
- Support general shop operations and day-to-day service center management
Benefits
- Equal opportunity employer committed to an inclusive and diverse workplace
How to Apply
Apply through the SunCulture careers portal.
