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Site Reliability Engineer (Women In Tech Internship)
Moniepoint Inc.
Posted 4 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Entry-Level
Category
Technology
Job Description
Who we are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the role
We're in search of the next Dream 15 to join our team!
Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs.
What you’ll get to do
Minimum of 1 year of experience supporting software applications.
BSc degree in Information Technology, Computer Science or a relevant field
Experience in a support or other service-oriented customer-facing role.
Experience being on-call and can jump into a complex situation, make sense of it, and communicate clearly to stakeholders what's going on.
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Responsibilities
- Provide tier two application support to production systems and identify any issues in production.
- Take ownership of reported customer issues and see them through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Monitor performance metrics across various production systems, identify the root cause of all technical issues, and work with the engineering team to resolve them.
- Manage the team ticket queue and resolve in a timely manner.
- Develop and maintain accurate technical, software operations and support-related documentation.
- Work with software vendors to resolve application issues, both short-term and long-term (root cause).
- Act as a technical resource during other projects as required.
- Join the Moniepoint Women in Tech Internship Programme by applying below.
- Succeed in this role, we think you should have
