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Specialist - Branded Retail Channel.Commercial Operations SA
MTN
Posted 4 months agoGeorge, South Africa
Location
George, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Telecommunications
Job Description
We at MTNSA are a purpose and value-led organisation.
At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Mission/ Core purpose of the Job
This role plays a critical part in enabling the implementation the Experience Centres/Stores sales and service strategy across both nonowned and owned stores.
This Regional role focuses on Execution, Operations, Compliance, and Performance Management at the store level. It acts as an extension of the centre (Channel) team, ensuring that strategy, set by the centre, is effectively implemented in the regions. This role drives store performance through operational excellence, adherence to compliance, and execution of service initiatives.
With store staff management now centralized under the Manager role, this position will focus assisting in driving sales performance, custom
This may include working closely with the Dealer Sales Manager and Postpaid Manager to adapt strategies based on performance trends and co
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Requirements
- Education, Skills and Experience
- Education
- Minimum of relevant 3 year Degree /Diploma or related
- Strong background in store operations management, compliance enforcement, and sales execution.
- Experience in managing dealer or franchise relationships and optimizing store performance.
- Experience working cross-functionally with central teams to execute on-the-ground initiatives effectively.
- Skills
- Exposure to customer experience measurement tools and performance improvement methodologies.
- Retail Sales Systems & POS
- Product Knowledge
- Process Optimization
- Governance, Risk, and Compliance (GRC) Tools
Responsibilities
- Key Activities & Responsibilities
- Strategy Execution and Input
- Provide input into the long-term plan (1-2 years) for the MTN Shops in the region.
- Leverage market insights and customer data to drive targeted postpaid sales initiatives.
- Sales Growth & Performance Optimisation Execution
- Work closely with store supervisors to ensure alignment with strategic goals.
- Provide regional insights on store performance, customer trends, and operational challenges.
- Track and report on Area stores sales performance and works with the Centre and Dealer to address performance gaps.
- Track, monitor and report on prepaid element in BRC.
- Align with regional marketing specialists to ensure effective and relevant POS in stores.
- Customer Engagement & Postpaid Experience Enhancement
- Champion postpaid customer experience improvements within the retail space.
- Collaborate with store teams to ensure a seamless and compelling customer journey.
- Monitor and provide feedback on postpaid service delivery, ensuring high satisfaction levels.
- Co
- Execute store sales and service strategy (defined by the centre) across the MTN stores and significantly contribute to achieving the revenue targets by monitoring and driving store performance and ensuring KPIs are met.
- Provide valuable input and feedback to manager regarding Postpaid sales through on-the-ground observations and insights into customer needs.
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