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Stock Controller

M-KOPA

Posted 3 months agoKampala, Uganda

Location

Kampala, Uganda

Job Type

Full-time

Experience

Entry-Level

Category

Operations & Management

Job Description

M-KOPA is looking for a Stock Controller to manage inventory, deliver exceptional customer service, and oversee shop operations at their depot and shop locations in Uganda. This role is at the frontline of M-KOPA's retail operations, ensuring smooth inventory flow and world-class customer experiences. You will manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, reporting to the Regional Retail Team Leader.
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Requirements

  • Entry-level position — no prior experience required
  • Bachelor's degree or certificate in any field from a recognised university
  • Multitasking abilities and strong organisational skills
  • Collaboration skills and ability to work effectively in a team environment
  • Computer literacy and comfort with technology systems
  • Customer service mindset with attention to detail
  • Reliability and punctuality for early morning operations (available before 8:00 am)
  • Ability to follow established procedures and policies

Responsibilities

  • Conduct daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
  • Allocate stock to M-KOPA DSRs each day and follow up via phone to retrieve allocated devices
  • Ensure inventory is securely stored in appropriate lockers or store areas
  • Receive stock from the main warehouse within expected timelines
  • Return stock to the warehouse promptly when required
  • Adhere to established stock management policies
  • Assist customers with the upgrade process during shop visits
  • Resolve customer inquiries in person and log them in the system
  • Escalate concerns that cannot be resolved to the responsible team
  • Maintain a clean and clutter-free shop environment

Benefits

  • Career development programs, coaching partnerships, and on-the-job training
  • Family-friendly policies and well-being support
  • Work at one of Africa's fastest growing companies (Financial Times 2022–2025)
  • Entry-level opportunity with a mission-driven fintech impacting millions of lives
  • TIME100 Most Influential Companies 2023 and 2024

How to Apply

Apply through the M-KOPA careers portal.