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M
Stock Controller - Kyotera
M-KOPA
Posted 2 months agoUganda
Location
Uganda
Job Type
Full-time
Experience
Mid-Level
Category
Finance
Job Description
We are looking for a Stock Controller in Kyotera to manage inventory, deliver exceptional customer service, and oversee shop operations at our M-KOPA depot/shop locations across our markets.
This role offers the opportunity to be at the frontline of M-KOPA's retail operations, ensuring smooth inventory flow and world-class customer experiences. You'll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.
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Responsibilities
- Inventory Management:
- Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
- Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
- Ensuring inventory is securely stored in appropriate lockers or store areas
- Receiving stock from the main warehouse within expected timelines
- Returning stock to the warehouse promptly when required
- Adhering to established stock management policies
- Customer Service:
- Assisting customers with the upgrade process during their visits to the shop
- Resolving customer inquiries in person and logging them in our system
- Escalating concerns that cannot be resolved to the responsible team
- Adhering to phone and customer service processes
- Being available at the shop/depot before 8:00 am for all working days
- Outlet/Shop Management:
- Maintaining a clean and clutter-free shop environment at all times
- Keeping the store/locker well-labeled based on standards
- Ensuring depot/shop signage is always up and clean
- Your application should demonstrate::
- This is an entry-level position—no prior experience required
- Multitasking abilities and strong organizational skills
- Collaboration skills and ability to work effectively in a team environment
- Computer literacy and comfort with technology systems
- Bachelor's degree or certificate in any field from a recognized university
- Customer service mindset with attention to detail
- Reliability and punctuality for early morning operations
- Ability to follow established procedures and policies
