Supervisor WFM

Role Summary: The Workforce SPV prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce SPV makes adjustments and recommendations for optimizing scheduling to maximize service and quality. Also to have the ability to forecast and schedule for in-house and outsource. What’s On Your Plate? People management as he will lead WF staff. Ability to create and track the budget. Creates reports on historical data and forecasting results. Analyzes data and recommends solutions for implementation. Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. Maintains holiday pattern forecasts to ensure effective coverage for holidays. What Did We Order? English level B2. Proficiency in MS Applications. At least 3-4 Years Exp as WF Supervisor. Excellent Forecasting Knowledge. Knowledge of service level Calculations. Problem-solving, Communication, and leadership skills. Analytical thinking. Good Business Writing Skills. RTM Experience is preferred.