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Team Lead - Fraud Monitoring
Luno
Posted 2 months agoSouth Africa
Location
South Africa
Job Type
Full-time
Experience
Senior
Category
Other
Job Description
You’ll be responsible for managing the Fraud Monitoring Team, within the Anti-Fraud and bigger Anti-Financial Crime team based in South Africa, and you will report to the Anti-Fraud Manager.
You’ll be the liaison between internal and external parties regarding fraud related matters. Your primary focus will be preventing fraud and protecting our platform and customers, by continually improving our monitoring and control environment and operational processes in response to new fraud events and trends.
You’ll also be working closely with other Anti-Financial Crime team members to support cross-department operational initiatives, ensure regulatory compliance and prevent abuse.
providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
Drafting and implementing standard operating procedures, including in respect of account closures, exits and the unverifying of customer accounts, and guidance to ensure compliance with regulations;
Collaborate with Anti-Fraud Manager in developing, planning and managing the Fraud Monitoring team’s operational plans and strategic goals, including in relation to SMART goals;
External and internal stakeholder management in conjunction with the Anti-Fraud Manager and Head of Anti-Financial Crime;
Supporting the business with fraud related queries, including triaging received queries and resolution of questions pertaining to Luno’s anti-fraud procedures.
A proven minimum of 4 years previous work experience in a Anti-Financial Crime role within financial services, retail or a commercial environment;
Have hands-on experience related to digital forensics, cybersecurity, dark web, OSINT, counter-terrorism, financial crime, insider threat, and/or legal proceedings;
Have an insatiable curiosity about cryptocurrencies and have first-hands experience with multiple blockchains and exchanges.
Forward-thinking and ambitious team that values diversity, hard work, novel thinking and the continuous quest for excellence;
We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientatio
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Requirements
- A little about you:
- University degree from a recognised tertiary institution (or equivalent qualification);
- A minimum of 1 year experience in leading a high-performance team;
- Strong sense of responsibility and unwavering integrity;
- Friendly, transparent and driven to succeed;
- Open to feedback and unyielding desire to learn new information and techniques in a constantly evolving field;
- Articulate with the ability to efficiently communication with different audiences;
- Emphatic and passionate about people and their development;
- Entrepreneurial, enterprising and ability to to take charge and solve complex problems with novel solutions;
- Passionate about cryptocurrencies and their potential;
- An existing, valid work permit for South Africa, if you’re not a South African citizen.
- You'll especially get noticed if you:
- Have a relevant industry recognised certification such as ACAMS, ACFE, ACFCS, etc;
Responsibilities
- The role in a nutshell:
- Your mission will be:
- Management and oversight of the Fraud Monitoring Team on all functional and people management aspects;
- Managing and supervising Fraud Monitoring team members, including:
- supporting personal development;
- Managing team member onboarding and role based training;
- Conducts regular 1-1s with team members and raise performance matters with key stakeholders;
- Maintain open lines of communication with team members, including on priorities, policy and processes;
- Managing multiple aspects of Luno’s fraud mitigation approach and the outcomes thereof including:
- Development and maintenance of anti-fraud rules and alerting;
- Building and managing relationships with our banks and payment partners;
- Managing and improving integrations with external vendors;
- Management, fine tuning and reporting on fraud rules, thresholds and outcomes;
- Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
- Establishing processes for, review of and managing of quality assurance;
- Coordination and management of senior management approvals;
- Creating, implementing and managing role based training;
- Collaborating with the wider Anti-Financial Crime team to support ongoing investigations, queries and analytics;
- Supporting the Anti-Fraud Manager in the planning and oversight of day to day team tasks;
- Supporting Luno’s compliance efforts across multiple geographies; and
Benefits
- Life at Luno:
- Remote but reachable work policy gives you the freedom to choose between working from home or the office;
- Improve body and mind, with excellent private medical insurance;
- Access to educational resources through Learnerbly;
- Generous maternity / paternity and even paw-ternity for your furry friend;
- Annual Inspiration Day;
- A collaborative, friendly work community, with regular social events;
- Free lunch and snacks;
- 0 fees with Luno from the day you start.*
- Offer only available on Luno Instant Buy, not Luno Exchange
